Cancellation and Refund Policy
Last updated: 22 September 2026
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to single reports, report packs and the monthly Pro subscription.
2. How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and follow the instructions there, or contact info@8dscanpro.com. Our order process is conducted by our online reseller Paddle.com; Paddle.com is the Merchant of Record for all our orders.
3. Consequences of a refund
After a refund, the associated credits or allowances are removed automatically: for single reports and packs, the purchased review credits are deducted; for a refunded Pro subscription, the monthly allowance ends. Reviews already created remain visible in your history.
4. Cancelling the subscription
The Pro subscription is cancellable monthly, effective at the end of the current billing month. You can cancel at any time on the pricing page or request cancellation via paddle.net. You keep full access until the end of the paid period.
5. Statutory rights
Mandatory statutory rights, in particular statutory withdrawal and warranty rights, remain unaffected by this policy. You can also find details on refund handling in Paddle's refund policy at https://www.paddle.com/legal/refund-policy.